How Artificial Intelligence Is Improving Customer Experience in Nepal's Retail Sector
Customer expectations in the retail industry are changing as shoppers increasingly look for convenient services, personalised recommendations, and faster responses. In Nepal, retail businesses are exploring digital technologies to improve shopping experiences and build stronger customer relationships. Artificial Intelligence (AI) is becoming a valuable tool for retailers because it can analyse customer preferences, automate routine tasks, and support better business decisions. From small neighbourhood shops to large retail stores, AI offers opportunities to make shopping more efficient and customer-friendly. Personalised Shopping Experiences Customers are more likely to enjoy shopping when they can easily find products that match their interests. AI-powered recommendation systems analyse browsing behaviour, previous purchases, and product preferences to suggest relevant items. For example, an online clothing store in Nepal can recommend products based on a customer's shopping histo...